Returns & Exchanges Policy – CoatMackage.com
We want you to be completely satisfied with your purchase. If you’re not happy with your item, you may return or exchange it within 30 days of delivery.
Eligibility Requirements:
- Items must be unworn, unwashed, and in original condition with tags attached
- Proof of purchase is required
- Final sale items (marked as such) cannot be returned or exchanged
How to Initiate a Return/Exchange:
- Visit coatmackage.com/returns to start your return
- Follow the instructions to generate your return label
- Package your item securely using the original packaging if possible
- Ship your return using the provided label
Processing Time:
- Please allow 7-10 business days for your return to be processed after we receive it
- Refunds will be issued to your original payment method
- Exchanges are subject to product availability
Shipping Costs:
- Returns are free for U.S. customers
- International customers are responsible for return shipping costs
- Original shipping fees are non-refundable
Refund Information:
- Refunds typically appear in your account within 5-10 business days
- The refund amount will be for the merchandise only (excluding shipping)
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately through our Help Center at coatmackage.com/contact for assistance.
Store Purchases:
Items purchased at retail stores must be returned to the original store and cannot be processed through our online returns system.
Special Considerations:
- Seasonal items may have different return timelines
- We reserve the right to refuse returns that don’t meet our policy requirements
For any questions about our return policy, please visit our FAQ section at coatmackage.com/help.